Terms & Conditions












Service-Based Deliverables



Deliverables

  • Scope of works and price: As per package/quotation
  • Number of free edits: As per package/quotation
  • Additional edits: As per package/quotation
  • Additional design concepts/re-designs/re-writes: As per package/quotation

  • Format - Web graphics: Delivered in .gif or .jpg format — NB: Does not include master file in .psd format
  • Format - Print-ready graphics: Delivered in .jpg or .pdf format — NB: Does not include master files in .psd or .eps formats (If you require these files, please request quotation)
  • Format - Website/ezine template: Delivered in .html format
  • HTML source codes: Delivered with final/approved draft

Images/photos/illustrations used in your designs

  • Stock images - Web: Royalty-free material will be used in your designs unless client specifies otherwise (latter to be supplied by client or purchased separately).
  • Stock images - Print: Large format stock images used for your print-ready outputs will incur a separate charge (price varies according to image selected).
  • Custom: All custom material for use in your designs to be supplied by client. If you would like us to create any custom material from scratch, please contact us to discuss your requirements.

Project management fee

Any works involving two or more contractors, whether from eMasters or third party, will be charged a project management fee (approx. 10-20% of total contract value).

Commencement of project

Commencement date will be advised upon receipt of your payment approval by the credit card company/bank/payment processor and receipt of your completed order specifications/final client brief.

Project turnaround

First project draft is presented within 1-5 business days from commencement date, depending on complexity of work. Any changes and revisions are made within 1-5 business days, depending on complexity of work. Completed and approved deliverables will be electronically delivered within 1 business day after receipt of your final approval. NB: Turnaround time excludes client review/response time. Client will also be continually apprised of timelines throughout the project.

Validity period for free edits

The number of free edits provided are specified in each quotation/package ordered. Free edits are to be requested by the client within 30 days from delivery of first draft. We will furnish a separate/new quotation for any additional edits or any edits requested after the 30-day validity period.

Waiting time

Due to our very affordable prices as well as the popularity of some of our brands, there may be a brief waiting time, over and above normal turnaround time, for eMasters' service-based deliverables. We promise to keep you fully informed should this happen.

No-Risk Guarantee

All eMasters' service-based deliverables are covered by eMasters' Customer Satisfaction Guarantee. NO refunds can be given once an order has been approved or authorized by the credit card company/bank/payment processor. However, eMasters guarantees a FULL replacement value if you email us us within 30 days of delivery date to let us know why you were dissatisfied with our service. This is in accordance with the industry norm for any service-based transaction which includes, but is not limited to, design, advertising/promotions, copywriting, programming/scripting, script installation/setup/integration and search engine optimization/submissions.

Special Note on Design Ownership & Trademark/Copyright

  • Ownership: eMasters agrees to sign over all rights associated with the ownership and use of materials originated by eMasters to the client upon delivery of the final product. Until that time eMasters holds and reserves all rights to any content created by eMasters as set forth by the Copyright Laws of the United States of America (Title 17 U.S.C., et seq., and the Digital Millennium Copyright Act). Upon completion of this project by eMasters, all rights to the final product, full and unrestricted, will be released to the client for use in all media, in all markets, for unlimited period of time. eMasters retains and reserves the rights to use any and all content developed by eMasters, regardless of ownership, for display and self-promotional purposes.
  • Trademark & Copyright: eMasters provides no guarantee of copyright to client. Client assumes responsibility of obtaining Trademark or Copyright of any material created by eMasters. eMasters assumes no liability in the event the client is unable to obtain Trademark or Copyright of said material for any reason.


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Instantly Downloadable Products



Guarantees/Refunds

Our instant download packages do NOT come with a refund guarantee attached. You will be given instant download access to every single product inside these packages immediately after you submit payment. PLUS you will also be given immediate access to the individual Resell Rights attached to each product which will allow you to sell these products and keep 100% of the profits. Certain products also come with Master Resell Rights and/or Private Label Rights which will allow you to pass on the Resell Rights licence to your own customers for a premium and/or rebrand the product in any way you wish. Our NO REFUND policy is in accordance with the industry norm for any transaction which includes instant download access to products that come with Resell Rights, Master Resell Rights, Reprint Rights or Private Label Rights Licence.

Each instant download package is not merely a collection of tools, software, programs and ebooks for your own specific use but it is also a business opportunity pack comprising quality products that you can sell unlimited copies of, for unlimited profits, over an unlimited period of time. Despite the enormous value and profit potential of this package, if you still think that you may want a refund option, or need some kind of guarantee, or is concerned about this policy in any way, PLEASE DO NOT PURCHASE.

Earnings Disclaimer

Every effort has been made to accurately represent the products and their potential. Examples in these materials are not to be interpreted as a promise or guarantee of earnings. Earnings potential is entirely dependent on the person using these product, ideas and techniques. Your level of success in attaining the results claimed in these materials depends on the time you devote to the program, ideas and techniques mentioned, your finances, knowledge and various skills. Since these factors differ according to individuals, we cannot guarantee your success or income level. Nor are we responsible for any of your actions.

Materials in our packages, product and website may contain information that includes or is based upon forward-looking statements within the meaning of the securities litigation reform act of 1995. Forward-looking statements give our expectations or forecasts of future events. Any and all forward-looking statements here or on any of our sales material are intended to express our opinion of earnings potential. Many factors will be important in determining your actual results and no guarantees are made that you will achieve results similar to ours or anybody else's, in fact no guarantees are made that you will achieve any results from ours ideas and techniques in our materials.

Performance Disclaimer

Based on our own experience in running an Internet business since 2002, we have compiled these packages to comprise a collection of task-specific products that we believe can make it easier and more economical for you to start, run and maintain, as well as increase your knowledge on, specific tasks/operations that are vital to any web-based business. We have personally used or have tested many of these products ourselves, whilst others have been selected because we believe they can help you perform a particular task more efficiently, effectively and economically. Please also note that an individual's own technical skill levels and his/her computer's hardware/operating system capabilities may have a direct impact on the optimum performance of each tool, software or program.


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Advertising Policy



As an Ad Agency, eMasters strives to provide customers with a vast array of value-added advertising products and services.

Advertising within the FTC guidelines

eMasters will only accept advertising that is within the guidelines of the U.S. Federal Trade Commission's (FTC) policy statements. NO overstatements can be accepted. All ads must bear the burden of proof and be reachable income levels for the average person.

The FTC will actively pursue those who don't rigidly adhere to all their rules about disclosure and documentation. The Internet is connecting advertisers and marketers to customers worldwide with text, interactive graphics, video and audio. If you're thinking about advertising on the Internet, and especially if you are selling "income opportunities", remember that many of the same rules that apply to other forms of advertising apply to electronic marketing. These rules and guidelines protect businesses and consumers and help maintain the credibility of the Internet as an advertising medium.

When it comes to online ads, the basic principles of advertising law apply:

  • Advertising must be truthful and not misleading

    As explained in the FTC's Deception Policy Statement, an ad is deceptive if it contains a statement — or omits information — that is likely to mislead consumers acting reasonably under the circumstances and is "material" or important to a consumer's decision to buy or use the product

  • Advertisers must have evidence to back up their claims ("substantiation")

    Before disseminating an ad, advertisers must have reasonable support for all express and implied objective claims that the ad conveys to consumers. When an ad lends itself to more than one reasonable interpretation, there must be substantiation for each interpretation. The type of evidence needed to substantiate a claim may depend on the product, the claims, and what experts believe is necessary. If an ad specifies a certain level of support for a claim — "tests show x" — the advertiser must have at least that level of support.

  • Advertisements cannot be unfair

    According to the FTC Act, 15 U.S.C. § 45(n) and the FTC's Unfairness Policy Statement, an advertisement or business practice is unfair if it causes or is likely to cause substantial consumer injury that consumers could not reasonably avoid and that is not outweighed by the benefit to consumers or competition.

To ensure that you are advertising within the FTC guidelines, please visit the FTC site for further information.

Unacceptable ads

eMasters has the right to refuse any ads that fall within following categories:

  • Ads promoting pornography, hate, cult, political or religion.
  • Ads with misleading or obvious hype as to making money.
  • Ads with foul, unkind or misleading language.

We have the right to refuse any and all advertisements. It is the consumers responsibility to investigate any claim before purchasing. Consumers must reply to the advertiser and when dissatisfied with product or service, contact the proper authorities.

Placement of ads

eMasters is a value-added advertiser. Because of its popularity, you may be required to wait a reasonable period for ad placement in order to ultimately enjoy enormous savings and optimum exposure for your ads.

  • Solo and Top | Middle | Bottom Sponsor Ads (Ezine Ads) — All ezine ads will be published/run on a first come, first serve basis. If you order 2 or MORE ezine sponsor ads, they may be queued for publication inside consecutive weekly issues of "in-the-loop" Ezine (subject to availability).

  • Sponsor Box Ads (Viral Ads) — Your sponsor box will be allocated/published on a first come, first serve basis ie. You will be allocated the first available sponsor box in the first available eCourse. If you order 2 or MORE sponsor boxes, you can request to have your sponsor boxes apportioned into a number of different eCourses (so long as the sponsor box quota is not already full for that month AND there is an eCourse release for that month), PLUS you may send in as many different adcopies as you wish up to the total number of sponsor boxes purchased.

    Note: Once an eCourse is "active" — ie. already released for distribution — NO MORE ADS will be accepted for that eCourse* and your ads will be queued for placement inside upcoming new eCourses.

    * Does not apply to customized "Personal Edition" eCourses or eMasters ListBuilder Plus orders — "Personal Edition" eCourses will be for your own exclusive use and distribution. Your new permanent sponsor boxes will be displayed in your "Personal Edition" copy only; they will not appear in the general release "Regular Edition" and "Publishers Edition" copies that can be downloaded from our website by "in-the-loop" Ezine subscribers and eMasters Network members.

Editorial Policy

eMasters' editorial policy is very advertiser-friendly — It ensures that your ads receive optimum exposure and response from our network of opt-in readers.

  • Solo Ads (Ezine Ads) — No more than 1 solo per day will be sent out to our opt-in "in-the-loop" Ezine readers.

  • Top | Middle | Bottom Sponsor Ads (Ezine Ads) — No more than 3 sponsor ads displayed per "in-the-loop" Ezine issue, which is published weekly.

  • Sponsor Box Ads (Viral Ads) — Only 1 sponsor box displayed per page. Your sponsor message/ad inside the eMasters eCourse will be prominently, permanently and exclusively displayed on the page, with no other ads competing with your ad for attention.

    Note: To maintain the integrity of the eMasters eCourses series, we reserve the right to remove and/or replace any listed eCourses without prior notification. Additionally, should any unforeseen circumstances prevent the release of an eCourse for any given month, we also reserve the right not to release an eCourse for that month — Should this happen, we will re-schedule your ad(s) for publication in a different eCourse, in a different month, and we will email you to advise you of these changes. The same applies to ezine ads scheduled to be published/run in "in-the-loop" Ezine.

No-Risk Guarantee (Replacement Policy)

eMasters guarantees a FULL replacement value if you email us to let us know why you were dissatisfied with our service. Furthermore, our No-Risk Guarantee also assures you that, even if you inadvertently made a mistake in your adcopy during submission, we will re-run that ad for you in the next available ad slot at no additional cost to you.

However, NO refunds will be granted under any circumstances for any eMasters advertising product or service. This is in accordance with the industry norm for any service-based transaction, which includes advertising.

Replacements are subject to the terms and conditions of this policy.

  • Bonus and Special Offer ads are not covered by this replacement policy.

  • To protect our readers, NO advertising is permitted containing adult content, chainletter schemes or content deemed offensive or unacceptable under this policy. Submission of these ads will forfeit their issued payments — We DO NOT issue replacements for the cancellation of offensive or unacceptable ads.

  • eMasters, "in-the-loop" Ezine and eMasters eCourses will not be held responsible for your advertisement "results". While some advertisers may experience excellent results in our publications, others may not. Although we can assist you to present your advertisement in the best possible manner, it remains your responsibility to ensure your product or service is credible — Due to subjective elements and considerations, we DO NOT issue replacements for unsatisfactory results.

Every effort has been made to accurately represent eMasters advertising products and services and its potential — Any testimonials and examples used are exceptional results, and may not apply to the average advertiser and are not intended to represent or guarantee that anyone will achieve the same or similar results; each individual's success depends on his/her experience, capability, dedication, desire and motivation as well as the perceived value of the product or service advertised. As with any business endeavor, there is an inherent risk of loss of capital and there is no guarantee that you will earn any money.

Ad submission

The ad submission instructions & form will be on your "Thank You" page (you will be automatically directed there after you have completed your secure online puchase).

Time frame to send in your ads: Within 30 days of your order date.


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Privacy Policy



eMasters.info supports the right of personal privacy and corporate security on the Internet. We strive to offer our visitors the many advantages of Internet technology and to provide an interactive and personalized experience. We may use Personally Identifiable Information (e.g. your name, email address, street address, telephone number) subject to the terms of this privacy policy. All online visitor data collected by eMasters.info is protected against unauthorized access. We will never sell, trade, or give email addresses, or any other privileged information about our clients or subscribers, to any unauthorized third party. Period.

How we gather information from users

How we collect and store information depends on the page you are visiting, the activities in which you elect to participate and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our site or request certain features, such as newsletters or when you send in an enquiry or request for information. You may provide information when you participate in message boards and chat rooms, and other interactive areas of our site. Like most websites, eMasters.info also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your Internet Service Provider or use cookie technology to recognize you and hold information from your visit. Among other things, the cookie may store your username and password, sparing you from having to re-enter that information each time you visit our site. As we adopt additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but if you do you may be unable to access certain portions of the site or may be asked to re-enter your username and password, and we may not be able to customize the site's features according to your preferences.

What we do with the information we collect

Like other web publishers, we collect information to enhance your visit and deliver more individualized content. We respect your privacy and do not share your information with anyone.

Aggregated Information:
Aggregated Information (information that does not personally identify you) may be used in many ways. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g. to learn which pages are visited most or what features are most attractive). Aggregated Information may occasionally be shared with our service or business partners. Again, this information does not include any Personally Identifiable Information about you or allow anyone to identify you individually.

Personally Identifiable Information:
We may use Personally Identifiable Information collected on eMasters.info to communicate with you about your registration, subscription or enquiry; our Terms of Service and Privacy Policy; services and products offered by eMasters.info and other topics we think you might find of interest. Personally Identifiable Information collected by eMasters.info may also be used for other purposes, including but not limited to site administration, troubleshooting, processing of e-commerce transactions, administration of newsletters, and other communications with you. Certain third parties who provide technical support for the operation of our site (our payment processor and mailing service partners for example) may access such information. We will use your information only as permitted by law. In addition, from time to time as we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses. In such transactions, user information may be among the transferred assets. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by law, in connection with the collection of amounts you may owe to us, and/or to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure in such cases.

Opt-in system

In order to protect our email lists, eMasters.info utilizes an opt-in system that will record the IP addresses of all subscriptions, sales, enquiries and affiliates. If an email address is subscribed to our system without the owner's permission, the host of the IP will be contacted and pursued to terminate the user.

Unsubscribe policy

eMasters.info respects the request of any individual asking to have his/her email address opted-out of our database. Email sent by eMasters.info to its mailing lists provides an automated unsubscribe option at the bottom of each email.

Affiliated sites, linked sites and advertisements

eMasters.info expects its partners, advertisers and affiliates to respect the privacy of our users. Be aware, however, that third parties, including our partners, advertisers, affiliates and other content providers accessible through our site, may have their own privacy and data collection policies and practices. For example, during your visit to our site you may link to, or view as part of a frame on a eMasters.info page, certain content that is actually created or hosted by a third party. Also, through eMasters.info you may be introduced to, or be able to access, information, websites, features offered by other parties. eMasters.info is not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party.

While on our site, our advertisers, promotional partners or other third parties may use cookies or other technology to attempt to identify some of your preferences or retrieve information about you. For example, some of our advertising is served by third parties and may include cookies that enable the advertiser to determine whether you have seen a particular advertisement before. Other features available on our site may offer services operated by third parties and may use cookies or other technology to gather information. eMasters.info does not control the use of this technology by third parties or the resulting information, and is not responsible for any actions or policies of such third parties.

You should also be aware that if you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond the control of eMasters.info and this policy.

Children's privacy

eMasters.info does not knowingly collect or solicit Personally Identifiable Information from children under the age of 13. If we discover we have received any information from a child under 13, we will delete that information from our systems immediately. eMasters encourages parents to go online with their kids. Here are a few tips to help make your child's online experience safer:

  • Teach kids never to give personal information, unless supervised by a parent or responsible adult (includes name, address, phone, school, etc.)
  • Know the sites your kids are visiting and which sites are appropriate.
  • Look for web site privacy policies. Know how your child's information is treated.

Check out the FTC site for more tips on protecting children's privacy online.


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Spam Policy



We do not use and we do not condone the use of unsolicited commercial email (UCE) or Spam — eMasters is committed to a zero-tolerance, anti-Spam policy.

Under this policy, we send only messages or email replies to those who have manually subscribed or sent in an enquiry or requested for information, either directly to us OR via our website links/forms OR through one of our associate sites. As a subscriber/member, all ads, special offers and emails you receive from us are part of eMasters' service and are deemed Spam-free.

If you feel that you were subscribed or contacted as a result of an unsolicited email, please report this abuse here.

Important Note: It is a federal offense to falsely accuse an individual and/or company of sending unsolicited email — You could face a penalty of at least $500 per hour for downtime plus legal fees if an eMasters website or publication is shut down because of false Spam accusations.

Under this policy, we also prohibit Spam, or any unsolicited commercial email, from being sent — either over the eMasters.info network, by customers or any other users of the eMasters.info network (including customers' customers); and/or over ANY network — if the message sent advertises or mentions a site hosted on the eMasters.info server. We react very quickly and seriously to Spam violations, and we further reserve the right to terminate any services or subscriptions/memberships or accounts, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email or Spam, cross-posting messages to a large number of Usenet groups, posting obscene or threatening messages while using or referring to an eMasters email address or website URL is prohibited. The use of eMasters servers as a mail drop for responses to activities described above is also prohibited.

Important Note: Accounts cancelled due to Spam are subject to clean-up fees of $1,000. In addition, you could face a penalty of at least $500 per hour for downtime plus legal fees if an eMasters website or publication is shut down as a result of your Spam activities.


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Copyright Notice



Copyright © 2002 - eMasters. All rights reserved worldwide.

  • This Copyright Notice governs your use of the website at www.eMasters.info and its associated services, which are owned and operated by eMasters ("Owner"). Your use of www.eMasters.info constitutes your binding acceptance of the terms and conditions provided here. If at any time the terms and conditions of this Copyright Notice are no longer acceptable to you, you should immediately cease use of the website where www.eMasters.info is located.

  • You acknowledge that the website www.eMasters.info contains information and/or software, photographs, audio and video clips, graphics, links and other material that are protected by copyright, trademark or other proprietary rights of eMasters or third parties, including but not limited to product names, logos, designs, titles, and words or phrases which may be registered in certain jurisdictions (collectively, the "Content"). You agree to comply with any additional copyright notices, information, or restrictions contained in any Content available on or accessed through www.eMasters.info. If you want to use any content of www.eMasters.info for any reason you must obtain prior express written permission of eMasters.

  • You may not modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content, in whole or in part. Content consisting of downloadable software may not be reverse-engineered unless specifically authorized by eMasters or the owner of the software's patent and or copyright. Subject to the provisions of this Copyright Notice, you may post on the www.eMasters.info any content owned by you (such as your original statements), content for which you have received express permission from eMasters, and content in the public domain. You assume all right and responsibility for determining whether any content is in the public domain. You grant to eMasters the right to edit, copy, publish, distribute, translate and otherwise use in any medium and for any purpose any content that you place on www.eMasters.info without compensation to you. You represent and warrant that you are authorized to grant all rights set forth in the preceding sentence.

  • You may not download content on www.eMasters.info that is indicated to be for sale except under the terms of the sale. Such content is the protected and copyrightable property of eMasters. "Free" content may be downloaded for your personal use or non-commercial distribution consistent with the terms defined in this Copyright Notice. When using both purchased and "free" content, you will maintain and include all copyright and other notices contained in such content. Except as expressly permitted by the copyright laws, no copying, storage, redistribution or publication of any content is permitted without the express permission of eMasters or the owners of such content or their authorized persons if other than eMasters.

  • We are confident that you have understood your rights and obligations with regards to the use of www.eMasters.info and that you agree with the terms described above.


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Revisions to Terms & Conditions



eMasters reserves the right to revise, amend, or modify our terms & conditions, policies and agreements at any time and in any manner.

Last updated: 1 January 2008


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Copyright © 2002 - eMasters
All rights reserved worldwide